Privacy Policy

Updated: 07/09/2020

When you use our website or services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

Who we are

Company Name: UP8 Create Ltd
Company No: 12742299
Website address is: https://www.up8create.com.
Registered address: Tyn Y Twmpath, Nantyr, Llangollen, Wrexham LL20 7DD

What personal data we collect and why we collect it

Comments

When visitors leave comments or place orders on the site we collect the data shown in the form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. All other data collected is for the purpose of fulfilling your order or marketing our services to you.

Media

If for any reason you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We may request images, videos, copy and other personal and business-related information, as part of fulfilling your service request, or to use as part of your digital marketing or media campaign.

Contact forms

Our contact forms are used for you to make contact with us. Please only share information that you are happy for us to store in our database. Your use of our contact forms is taken as your acceptance for us to store the information that you share with us. We also collect visitor’s IP address and browser user agent string, to help spam detection and to improve the security of our website. You will also be given the opportunity to opt in to our email marketing.

Communications

Any communications made via email, phone or face to face, will be stored to provide the services that you have requested or have shown interest in.

This website uses Tidio, a chat platform that connects users with the customer support of UP8 Create Ltd. We are collecting email addresses and names via this app only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
UP8 Create Ltd is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. When using the Tidio app, users will also have the opportunity to join our newsletter/mailing list and if you give consent for this, your name and email address will also be stored in the Mailchimp email service. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

Payment Details

We use third party sources for processing payments on our website. These include; Gocardless for monthly direct debits and Stripe, for single card payments. Both of these companies will store your personal details and payment information, in accordance with their own privacy policies. We encourage you to review these policies below:

GoCardless Privacy Policy

Stripe Privacy Policy

Cookies

Please refer to our Cookie Policy to learn what cookies we use, why we use them and what your options are for enabling or disabling the cookies we use on our site.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Social Media

We have an online social media presence and as such, we have links on our website to these social media platforms. If you click through to our social media accounts, these providers may collect information about you and deploy cookies to track your behaviour. Similarly, if you choose to message or contact us via any social media account, your information and messages will be stored in their systems. Please refer to the privacy policies below, for each of the social media platforms:

Facebook, Messenger and Instagram Data Policy

Twitter Privacy Policy

LinkedIn Privacy Policy

Pintrest Privacy Policy

Youtube/Google Privacy Policy

Analytics

We use Google Analytics to track user’s behaviour on our website. This is so that we can provide the best possible website experience for you. If you do not want to be tracked with analytics data, you can reject these tracking cookies. Please see our cookie policy for further details.

As part of our paid services, we also use Google analytics on your own website, to help you improve the performance of your website and digital marketing and media campaigns. We will either set up Google Analytics for you on your website or request access to your analytics, if you have already set this up. We will have access to this data, for as long as you grant us access.

Security and Anti-spam

We use Google recaptcha to protect our contact forms and comment sections from spam and bot activity. Google recaptcha is a free service from Google, which helps to protect websites and apps from spam and abuse, by keeping automated software from interacting with contact forms or comment sections. Google recaptcha checks to see if your computer or mobile device has a Google cookie placed on it, or will place one in its absence and then will use the information obtained via the cookie, to assess whether your activity is genuine human behaviour, or that of a bot or spam. This is a necessary measure to protect our website from spam and abuse. You can read more about Google’s Recaptcha privacy policy.

Who we share your data with

As we use Google analytics, if you accept 3rd party cookies on our website, your user behaviour will be shared and stored in the Google Analytics application. Google recapture also captures data to determine if you are real user. This information is essential to prevent spam and abuse.

If you leave our website via a link and submit data to one of our 3rd party payment merchants or message us via a 3rd party social media platform, they will store information about you

If you use our chat application, your name, email and chat messages will be stored in the 3rd party application Tidio.

If you decide to opt in to our email marketing, then your information will be stored in the 3rd party email marketing platform Mailchimp

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Data stored in Google Analytics is used for historical research to improve the future experience of our website for users. Therefore, this data is retained in Google analytics indefinitely.

Any data related to your paid services with us, will be stored indefinitely, or until you request us to delete it.

If you choose to opt in to our email marketing or use our chat feature, then your name and email address will be stored indefinitely, or until you decide to unsubscribe. 

What rights you have over your data

If you have an account on this site, use our paid services, have sent communications via our online forms or email, or have left comments, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can do this by sending an email to: [email protected], with your request. If you have opted into our email marketing communications, then you will also be able to click on a unsubscribe link in any email marketing message that you receive from us.

Where we send your data

Visitor comments, contact form submissions and login attempts may be checked through an automated spam detection service. Your IP address may also be ran through our 3rd party security software, to improve the security of our website for all users. Any data you share via our online forms will be sent to our staff email inboxes to act on your request. Any communications or information sent to us as part of a paid service, will be shared amongst our staff emails or project management systems. Some information we may also share with 3rd party freelancer, who we use as part of our network of professionals, to provide the best services for you. However, we limit what, if any, information that we share with freelancers. However, basic information such as information of a public nature i.e. name, company name, telephone number, website address, company description and other often public details, may be shared as part of work carried out for you. If you opt into our email marketing, then your name and email address will be securely sent to Mailchimp via an API. If you use the Tidio chat feature your name, email address and messages will be sent to the Tidio app.

Your contact information

Information we hold about you, may include: your name, company name, email address, home address, website address, telephone number, service or products requested, order details, IP address, communication history, media files and payment information, if you have provided this information via one of our online forms, email, telephone conversations or via our chosen payment merchant, such as Gocardless or Stripe.

Additional information

How we protect your data

Data is stored online within our hosting, payments, analytics and email marketing provider’s servers and we follow their recommended security guidance. Please see below the privacy policies for each of our 3rd party providers:

Hosting

Dreamhost legal EU data processing

Analytics & spam detection

Google privacy policy

Payment Merchants

GoCardless Privacy Policy

Stripe Privacy Policy

Email Marketing

Mailchimp Privacy Policy

Chat Service

Tidio Privacy Policy

Some information is also stored in-house on our local computers, servers and cloud storage. All of our computers are password protected and are only used on secured networks. On all 3rd party accounts for cloud storage, hosting, analytics and payment merchants, we use unique and strong passwords, as well as 2 step authentications on all administrative logins.

We also follow closely the most up to date security measures recommended by our 3rd party providers.

What data breach procedures we have in place

We take every reasonable precaution to protect your personal data. However, should a data breach occur; we will inform customers, relevant government and professional bodies with 72 hours of becoming aware of any breach of data.

What third parties we receive data from

Google analytics aggregates user behaviour and we use this data to make informed decisions to improve your website experience. We also use any data collected by our payment merchant providers, to fulfil your orders and service requests. We also use server information collected by our hosting provider, to improve the security and performance of our website. If you have opted into our email marketing, then we will receive analytics about your interaction with our emails. We use this analytics data to help us improve the emails that we send to you and to help bring you more relevant content.

What automated decision making and/or profiling we do with user data

This does not take place on the personal data held on this website, either on an individual, company or an aggregated level.

Industry regulatory disclosure requirements

As a limited company registered in England and Wales, UP8 Create Ltd complies with all legal requirements and regulatory bodies.